Question 1

What Is the Pricing for Inbound Calls?

Accepted Answer

callers.io offers simple, pay-per-call pricing for insurance agents. You only pay for live inbound calls delivered directly to your web-based softphone — no contracts or hidden fees.

Current Call Pricing

We currently offer discounted rates for the following campaigns: | Campaign Type | Price Per Call | | ---- | | Final Expense | $22.50 per call | | Medicare | $18.00 per call | All calls are delivered live to your callers.io softphone.

How Billing Works

You fund your account in advance.
Each connected inbound call deducts from your balance.
No setup fees.
No subscriptions.
No long-term contracts.

Example

If you deposit $450 toward Final Expense, you can receive approximately 20 inbound calls. Inbound insurance calls are a numbers game. Many agents require 20+ calls across one or multiple sessions to properly evaluate performance and determine ROI.

Understanding Performance Variance

Results vary from agent to agent. There is no guaranteed outcome per call. Some agents generate ROI quickly. Others refine their process over multiple sessions before achieving consistent results. For best evaluation, we recommend measuring performance over volume — not just a handful of calls.

Are There Any Hidden Fees?

No. You only pay per delivered inbound call. There are no hidden charges or recurring subscriptions.

Question 2

The 10-Second Buffer Is Not a Qualification Window and Script Guidance Is Available

Accepted Answer

The 10-second buffer is not a qualification window. It is a technical grace period designed to filter out early audio or connectivity issues. Agents should not rush qualification or sales questions during this time.

Is the 10-Second Buffer for Qualification?

No. The 10-second buffer exists purely for technical reasons. It helps filter:

Delayed audio connections
Initial dead air
Brief carrier routing issues
Early call drops It is not designed as a time limit for qualification or sales. There is no need to rush through questions before a timer runs out.

How Should the Conversation Be Handled?

These are real consumers who have just clicked on an ad about coverage (such as Final Expense). They are calling because they are interested. The strongest-performing agents on callers.io:

Open with a warm, confident tone
Build rapport first
Let the conversation develop naturally
Control the flow without rushing When agents focus on “beating a timer,” callers often sense urgency or pressure and disengage. A natural, professional conversation converts better than a rushed one.

Is There a Required Script?

We provide a script you can use as a structured guide. You are also encouraged to:

Adapt it to your communication style
Personalize your tone
Refine it based on your results Inbound success improves when agents are comfortable and confident in their delivery.

Important: Setting Proper Expectations

Inbound insurance traffic is a numbers game. Results

Question 3

A 10-Second Technical Buffer Is Applied to Inbound Calls

Accepted Answer

callers.io includes a 10-second buffer designed to filter out audio and connectivity issues before a call is considered fully connected.

What Is the 10-Second Buffer?

We apply a 10-second buffer window at the beginning of each inbound call. This buffer helps:

Filter out dead air
Reduce dropped-call billing due to instant disconnects
Minimize technical audio issues
Improve overall call quality The goal is to ensure agents are billed for legitimate connected calls, not technical glitches.

Why Is a Buffer Important?

Inbound traffic can sometimes experience:

Brief carrier routing delays
Consumer audio setup issues
Connectivity instability The buffer helps weed out these early-stage disruptions before a call is fully counted.

Does This Guarantee Perfect Calls?

No system can eliminate all call variances. Inbound traffic involves real consumers, and call quality may vary depending on:

Consumer device and connection
Carrier routing
Geographic region
Agent internet stability Performance should always be evaluated across volume and not based on a single call outcome. Inbound insurance traffic is a numbers game. We recommend assessing performance over 20+ calls or multiple sessions to properly measure results and ROI.

Question 4

Inbound Calls Are Delivered Through the In-Platform Softphone

Accepted Answer

Calls are delivered directly through the callers.io web-based softphone. They do not ring to your personal mobile or office phone.

How Call Routing Works

When a consumer:

Sees a targeted insurance advertisement
Clicks the ad
Initiates a call The call is routed in real time through the callers.io platform. You receive the call directly inside your browser via the built-in softphone. There is:
No separate phone number to configure
No call forwarding setup
No external dialer required Everything operates within your logged-in dashboard.

What You Need to Do to Receive Calls

To begin receiving calls:

Log into callers.io from a desktop or laptop.
Navigate to the My Phone page.
Turn on the softphone.
Set your status to available. Once active, inbound calls will route to you automatically.

Important: Personal Phones Are Not Used

Calls do not ring to:

Personal cell phones
Desk phones
External VoIP systems All call activity occurs inside the callers.io platform to ensure:
Accurate tracking
Proper billing
Call routing stability
Platform integrity

Performance & Availability Expectations

Inbound insurance traffic is a numbers game. Call volume depends on:

Campaign demand
Agent availability
Funding status
Market conditions To properly evaluate performance and ROI, we recommend remaining consistently available and assessing results across 20+ calls or multiple sessions, rather than a small sample size. Consistency plays a

Question 5

Lead Information Is Not Provided Before the Call Connects

Accepted Answer

callers.io operates on a 100% consumer-initiated inbound pay-per-call model. There are no pre-filled forms, lead sheets, or data previews before the call connects.

How Our Model Works

Our model is different from traditional form-fill lead generation. With callers.io:

A real consumer sees a targeted insurance ad
They click the ad
They call immediately
The call routes to you live through our platform There are no forms submitted and no lead data collected in advance. You are speaking directly to a live person who has just expressed interest and is ready to talk. That immediacy is the core value of inbound.

Why Pre-Call Lead Data Is Not Collected

Because calls are:

100% consumer-initiated
Live and in real time
Routed instantly We do not collect personal information beforehand to distribute or resell. This also means calls are exclusive — we are not generating a form and selling it to multiple agents. You receive the consumer live.

What This Means for Agents

Inbound calls reward agents who:

Build rapport quickly
Control the conversation early
Guide the caller naturally through qualification
Adapt in real time Unlike form leads, where you review data before dialing, inbound calls require strong live communication skills.

Important: Setting Proper Expectations

Inbound insurance traffic is a numbers game. Because these are real-time conversations with real consumers:

Caller intent may vary
Demographics may vary
Outcomes may var

Question 6

Why isn't the buffer longer? Can I get more time to qualify?

Accepted Answer

The 10-second buffer is intentionally set for technical protection — not as a qualification window. It is not designed to be extended, and increasing it would negatively impact call quality and performance behavior.

Why the Buffer Is 10 Seconds

The buffer exists to protect against:

Early audio delays
Carrier routing lag
Dead air
Immediate disconnects It is a technical safeguard — not a timer for qualification.

Why a Longer Buffer Is Not Offered

Extending the buffer changes agent behavior. When agents focus on beating a clock:

Conversations become rushed
Qualification feels forced
Energy shifts from rapport to urgency
Callers sense pressure and disengage That behavior reduces conversion quality. The strongest-performing agents on callers.io are the ones who:
Stay calm
Control the conversation
Build rapport first
Let the interaction develop naturally Inbound performs best when the conversation feels professional and fluid — not time-pressured.

What Actually Drives Results

Inbound insurance traffic is a numbers game. Results depend more on:

Script delivery
Objection handling
Tone and confidence
Consistency of availability
Volume over time Not on extending a buffer window. We recommend evaluating performance across 20+ calls or multiple sessions to properly measure close rate and ROI. Judging results based on a small number of calls does not provide a reliable sample size. Agents who focus on conversation quality rather than time

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