A 10-Second Technical Buffer Is Applied to Inbound Calls

callers.io includes a 10-second buffer designed to filter out audio and connectivity issues before a call is considered fully connected.

What Is the 10-Second Buffer?

We apply a 10-second buffer window at the beginning of each inbound call.

This buffer helps:

• Filter out dead air
• Reduce dropped-call billing due to instant disconnects
• Minimize technical audio issues
• Improve overall call quality

The goal is to ensure agents are billed for legitimate connected calls, not technical glitches.

Why Is a Buffer Important?

Inbound traffic can sometimes experience:

• Brief carrier routing delays
• Consumer audio setup issues
• Connectivity instability

The buffer helps weed out these early-stage disruptions before a call is fully counted.

Does This Guarantee Perfect Calls?

No system can eliminate all call variances.

Inbound traffic involves real consumers, and call quality may vary depending on:

• Consumer device and connection
• Carrier routing
• Geographic region
• Agent internet stability

Performance should always be evaluated across volume and not based on a single call outcome.

Inbound insurance traffic is a numbers game. We recommend assessing performance over 20+ calls or multiple sessions to properly measure results and ROI.

Updated on: 26/02/2026