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# A 10-Second Technical Buffer Is Applied to Inbound Calls

Callers.io has a 10-second buffer that filters out audio and connectivity issues before a call is fully connected.

## Understanding the 10-Second Buffer
When an incoming call begins, there's a brief 10-second pause. This allows the system to prepare before the call proceeds. The benefits of this buffer include:
* Eliminating dead air
* Reducing charges for lost calls due to quick disconnections
* Minimizing audio issues
* Enhancing overall call quality
The goal is to only charge agents for actual conversations, as technical problems shouldn't factor into the billing.

## The Importance of the Buffer
Inbound calls can experience:
* Short delays in carrier routing
* Issues with consumer audio setups
* Connectivity problems
This slight delay helps prevent early glitches from being logged as complete calls.

## Does It Ensure Perfect Calls?
Despite this buffer, some variations in voice signals may still occur. Factors affecting call clarity include:
* The device connecting to the network
* Carrier routing
* Geographic location
* Stability of the agent's internet