> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.callers.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Call Disputes Apply Only to Objective Technical Errors

Call disputes are reserved for clear, objective technical issues — not for caller interest level or sales outcomes.

## Disputable Issues
Disputes may arise from detectable call errors such as:
* No audio
* Prolonged silence
* Unexpected disconnection due to system or equipment failure

## Non-Disputable Issues
Calls from individuals in response to advertisements are not open to disputes. These inquiries reflect genuine interest and include several scenarios:
* A customer may misunderstand the ad
* Not all meet the specified criteria
* Some may be exploring options
* Engagement levels may vary during the conversation
These variations in incoming calls are normal and do not warrant disputes.

## Understanding Incoming Calls
Our pricing is based on genuine customer-initiated calls, without guaranteed outcomes for each. Generating leads through inbound channels often demands persistence.