Can I access phone from a mobile phone?

No. The callers.io softphone can only be accessed from a desktop or laptop computer. Mobile devices are not supported.

Why Is Mobile Not Supported?

Our softphone is built directly into the callers.io web platform and is optimized for:

• Stable browser performance
• Clear audio quality
• Accurate call routing
• Reliable call tracking

Mobile browsers and operating systems can create:

• Audio instability
• Microphone permission issues
• Background app interference
• Connectivity interruptions

To maintain call quality and platform stability, access is limited to desktop or laptop devices.

Important: Availability & Performance

Inbound calls are routed only to agents who are:

• Logged into the platform
• On the My Phone page
• Softphone turned on
• Marked as available
• Funded

Since inbound insurance traffic is a numbers game, consistent availability plays a major role in overall results. We recommend evaluating performance across 20+ calls or multiple sessions, rather than a small sample size, to properly assess ROI.

Remaining consistently online during peak hours improves both call volume and long-term outcomes.

Updated on: 26/02/2026