The 10-Second Buffer Is Not a Qualification Window and Script Guidance Is Available
The 10-second buffer is not a qualification window. It is a technical grace period designed to filter out early audio or connectivity issues. Agents should not rush qualification or sales questions during this time.
Is the 10-Second Buffer for Qualification?
No.
The 10-second buffer exists purely for technical reasons. It helps filter:
- Delayed audio connections
- Initial dead air
- Brief carrier routing issues
- Early call drops
It is not designed as a time limit for qualification or sales.
There is no need to rush through questions before a timer runs out.
How Should the Conversation Be Handled?
These are real consumers who have just clicked on an ad about coverage (such as Final Expense). They are calling because they are interested.
The strongest-performing agents on callers.io:
- Open with a warm, confident tone
- Build rapport first
- Let the conversation develop naturally
- Control the flow without rushing
When agents focus on “beating a timer,” callers often sense urgency or pressure and disengage.
A natural, professional conversation converts better than a rushed one.
Is There a Required Script?
We provide a script you can use as a structured guide.
You are also encouraged to:
- Adapt it to your communication style
- Personalize your tone
- Refine it based on your results
Inbound success improves when agents are comfortable and confident in their delivery.
Important: Setting Proper Expectations
Inbound insurance traffic is a numbers game.
Results vary depending on:
- Sales experience
- Script delivery
- Objection handling
- Confidence and tone
- Product knowledge
- Market conditions
There is no guaranteed outcome per call.
We recommend evaluating performance over 20+ calls or multiple sessions, rather than judging results from just a few conversations.
Agents who remain consistent, refine their script, and focus on rapport typically see stronger long-term ROI.
Updated on: 25/02/2026
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