Why isn't the buffer longer? Can I get more time to qualify?

The 10-second buffer is intentionally set for technical protection — not as a qualification window. It is not designed to be extended, and increasing it would negatively impact call quality and performance behavior.

Why the Buffer Is 10 Seconds

The buffer exists to protect against:

• Early audio delays
• Carrier routing lag
• Dead air
• Immediate disconnects

It is a technical safeguard — not a timer for qualification.

Why a Longer Buffer Is Not Offered

Extending the buffer changes agent behavior.

When agents focus on beating a clock:

• Conversations become rushed
• Qualification feels forced
• Energy shifts from rapport to urgency
• Callers sense pressure and disengage

That behavior reduces conversion quality.

The strongest-performing agents on callers.io are the ones who:

• Stay calm
• Control the conversation
• Build rapport first
• Let the interaction develop naturally

Inbound performs best when the conversation feels professional and fluid — not time-pressured.

What Actually Drives Results

Inbound insurance traffic is a numbers game.

Results depend more on:

• Script delivery
• Objection handling
• Tone and confidence
• Consistency of availability
• Volume over time

Not on extending a buffer window.

We recommend evaluating performance across 20+ calls or multiple sessions to properly measure close rate and ROI. Judging results based on a small number of calls does not provide a reliable sample size.

Agents who focus on conversation quality rather than time constraints typically see stronger long-term outcomes.

Updated on: 26/02/2026