Question 1

Can I take Calls on Weekends?

Accepted Answer

Currently, callers.io does not run active ad campaigns on weekends. As a result, inbound calls are not available during that time.

Weekend Campaign Status

We’re not actively running campaigns on weekends at this time. Since ad campaigns do not run on weekends, customers are not seeing ads during those days, and no inbound calls are generated. If campaigns expand to include weekends in the future, we will notify agents once that becomes available.

Question 2

A 10-Second Technical Buffer Is Applied to Inbound Calls

Accepted Answer

Callers.io has a 10-second buffer that filters out audio and connectivity issues before a call is fully connected.

Understanding the 10-Second Buffer

When an incoming call begins, there's a brief 10-second pause. This allows the system to prepare before the call proceeds. The benefits of this buffer include:

Eliminating dead air
Reducing charges for lost calls due to quick disconnections
Minimizing audio issues
Enhancing overall call quality The goal is to only charge agents for actual conversations, as technical problems shouldn't factor into the billing.

The Importance of the Buffer

Inbound calls can experience:

Short delays in carrier routing
Issues with consumer audio setups
Connectivity problems This slight delay helps prevent early glitches from being logged as complete calls.

Does It Ensure Perfect Calls?

Despite this buffer, some variations in voice signals may still occur. Factors affecting call clarity include:

The device connecting to the network
Carrier routing
Geographic location
Stability of the agent's internet

Question 3

What Is the Pricing for Inbound Calls?

Accepted Answer

callers.io offers simple, pay-per-call pricing for insurance agents. You only pay for live inbound calls delivered directly to your web-based softphone — no contracts or hidden fees.

Current Call Pricing

You can get more information about the different call types here: https://marketplace.callers.io/

All calls are delivered live to your callers.io softphone.

How Billing Works

You fund your account in advance.
Each connected inbound call deducts from your balance.
No setup fees.
No subscriptions.
No long-term contracts.

Example

If you deposit $450 toward Final Expense, you can receive approximately 20 inbound calls. Inbound insurance calls are a numbers game. Many agents require 20+ calls across one or multiple sessions to properly evaluate performance and determine ROI.

Understanding Performance Variance

Results vary from agent to agent. There is no guaranteed outcome per call. Some agents generate ROI quickly. Others refine their process over multiple sessions before achieving consistent results. For best evaluation, we recommend measuring performance over volume — not just a handful of calls.

Are There Any Hidden Fees?

No. You only pay per delivered inbound call. There are no hidden charges or recurring subscriptions.

Question 4

Call Disputes Apply Only to Objective Technical Errors

Accepted Answer

Call disputes are reserved for clear, objective technical issues — not for caller interest level or sales outcomes.

Disputable Issues

Disputes may arise from detectable call errors such as:

No audio
Prolonged silence
Unexpected disconnection due to system or equipment failure

Non-Disputable Issues

Calls from individuals in response to advertisements are not open to disputes. These inquiries reflect genuine interest and include several scenarios:

A customer may misunderstand the ad
Not all meet the specified criteria
Some may be exploring options
Engagement levels may vary during the conversation These variations in incoming calls are normal and do not warrant disputes.

Understanding Incoming Calls

Our pricing is based on genuine customer-initiated calls, without guaranteed outcomes for each. Generating leads through inbound channels often demands persistence.

Question 5

Lead Information Is Not Provided Before the Call Connects

Accepted Answer

Every call at callers.io begins with a customer reaching out. There are no pre-filled details or summaries visible until the call connects. Calls come in without any prior data or form entries. Everything is based on genuine interactions initiated by the caller.

How the Model Works

Unlike traditional forms that gather data upfront, our model operates differently. With callers.io:

A consumer sees a targeted ad for insurance.
They click on the ad.
They call immediately.
Our system connects them to you instantly. There is no pre-qualification before the call is transferred to you. When the customer dials, you are the first contact. This immediate interaction is the essence of inbound communications.

Why Lead Data Is Not Collected

Calls are:

100% initiated by the consumer.
Happening in real-time, not recorded or delayed.
Routed instantly. We don’t gather private information before the call, which means that no data is shared or sold. This keeps each call private and prevents multiple agents from receiving the same details simultaneously. You connect directly with the consumer in real-time.

What This Means for Agents

Inbound calls reward agents who:

Build quick rapport.
Engage in conversations right away.
Guide the caller naturally through the qualification process.
Adapt to the conversation in real-time. When the phone rings, quick responses are essential. Unlike form leads that allow for prep time, calls require immediate clarity.

Question 6

Do I have to be on the site to receive calls?

Accepted Answer

To receive incoming calls on callers.io, log in from a desktop or laptop. When someone sees the ad and calls, it routes through a web-based phone tool that appears on your My Phone page.

How Call Delivery Works

callers.io uses a browser-based softphone integrated into the platform. To receive calls, follow these steps:

Log into your account.
Go to sticky button at the top right side of the page
Click on Start Calls. Calls do not go through personal cell lines. Once set up, incoming calls will come directly to your online phone. After powering on, you’ll receive calls through your browser instantly.

Can I Use a Mobile Phone?

No. Callers.io is designed for laptop or desktop use. This ensures:

Better audio quality
Stable connectivity
Accurate call tracking and billing Without logging in to your callers.io account and starting your session, calls won’t come through. Each session needs a fresh login to connect. Success in inbound calls, particularly in insurance, relies on volume. We recommend staying available consistently. Judging by a few calls or one time period won't give you the whole picture. Showing up consistently can significantly influence your results.

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