Question 1

The 10-Second Buffer Is Not a Qualification Window and Script Guidance Is Available

Accepted Answer

The 10-second buffer is not a qualification window. It is a technical grace period designed to filter out early audio or connectivity issues. Agents should not rush qualification or sales questions during this time.

Is the 10-Second Buffer for Qualification?

No. The 10-second buffer exists purely for technical reasons. It helps filter:

Delayed audio connections
Initial dead air
Brief carrier routing issues
Early call drops It is not designed as a time limit for qualification or sales. There is no need to rush through questions before a timer runs out.

How Should the Conversation Be Handled?

These are real consumers who have just clicked on an ad about coverage (such as Final Expense). They are calling because they are interested. The strongest-performing agents on callers.io:

Open with a warm, confident tone
Build rapport first
Let the conversation develop naturally
Control the flow without rushing When agents focus on “beating a timer,” callers often sense urgency or pressure and disengage. A natural, professional conversation converts better than a rushed one.

Is There a Required Script?

We provide a script you can use as a structured guide. You are also encouraged to:

Adapt it to your communication style
Personalize your tone
Refine it based on your results Inbound success improves when agents are comfortable and confident in their delivery.

Important: Setting Proper Expectations

Inbound insurance traffic is a numbers game. Results

Question 2

What Is the Pricing for Inbound Calls?

Accepted Answer

callers.io offers simple, pay-per-call pricing for insurance agents. You only pay for live inbound calls delivered directly to your web-based softphone — no contracts or hidden fees.

Current Call Pricing

We currently offer discounted rates for the following campaigns: | Campaign Type | Price Per Call | | ---- | | Final Expense | $22.50 per call | | Medicare | $18.00 per call | All calls are delivered live to your callers.io softphone.

How Billing Works

You fund your account in advance.
Each connected inbound call deducts from your balance.
No setup fees.
No subscriptions.
No long-term contracts.

Example

If you deposit $450 toward Final Expense, you can receive approximately 20 inbound calls. Inbound insurance calls are a numbers game. Many agents require 20+ calls across one or multiple sessions to properly evaluate performance and determine ROI.

Understanding Performance Variance

Results vary from agent to agent. There is no guaranteed outcome per call. Some agents generate ROI quickly. Others refine their process over multiple sessions before achieving consistent results. For best evaluation, we recommend measuring performance over volume — not just a handful of calls.

Are There Any Hidden Fees?

No. You only pay per delivered inbound call. There are no hidden charges or recurring subscriptions.

Question 3

Can I access phone from a mobile phone?

Accepted Answer

No. The callers.io softphone can only be accessed from a desktop or laptop computer. Mobile devices are not supported.

Why Is Mobile Not Supported?

Our softphone is built directly into the callers.io web platform and is optimized for:

Stable browser performance
Clear audio quality
Accurate call routing
Reliable call tracking Mobile browsers and operating systems can create:
Audio instability
Microphone permission issues
Background app interference
Connectivity interruptions To maintain call quality and platform stability, access is limited to desktop or laptop devices.

Important: Availability & Performance

Inbound calls are routed only to agents who are:

Logged into the platform
On the My Phone page
Softphone turned on
Marked as available
Funded Since inbound insurance traffic is a numbers game, consistent availability plays a major role in overall results. We recommend evaluating performance across 20+ calls or multiple sessions, rather than a small sample size, to properly assess ROI. Remaining consistently online during peak hours improves both call volume and long-term outcomes.

Question 4

Login and Active Softphone Are Required to Receive Calls

Accepted Answer

You must be logged into callers.io from a desktop or laptop computer to receive inbound calls. Calls are delivered through the built-in web-based softphone inside your dashboard.

How Call Delivery Works

callers.io operates through a browser-based softphone built directly into the platform. To receive inbound calls, you must:

Log into your account
Access the “My Phone” page
Turn on the softphone
Set your status to available Calls are not forwarded to personal mobile numbers.

How to Start Receiving Calls

Follow these steps:

Log in to your callers.io account from a desktop or laptop.
Navigate to the My Phone page.
Turn on the softphone.
Ensure your microphone is enabled.
Set your status to begin receiving calls. Once activated, inbound calls will route directly to your web-based phone.

Can I Use a Mobile Phone?

No. The system is designed to operate from a laptop or desktop computer using a stable internet connection. This ensures:

Better audio quality
Stable connectivity
Proper call tracking
Accurate billing

Important: Availability & Performance

Inbound calls are routed to agents who are:

Logged in
Softphone turned on
Marked as available
Funded If you are not logged in, you will not receive calls. Inbound insurance traffic is a numbers game. To properly evaluate performance and ROI, we recommend staying available consistently and measuring results across 20+ calls or multiple sessions, rather than a small sam

Question 5

Lead Information Is Not Provided Before the Call Connects

Accepted Answer

callers.io operates on a 100% consumer-initiated inbound pay-per-call model. There are no pre-filled forms, lead sheets, or data previews before the call connects.

How Our Model Works

Our model is different from traditional form-fill lead generation. With callers.io:

A real consumer sees a targeted insurance ad
They click the ad
They call immediately
The call routes to you live through our platform There are no forms submitted and no lead data collected in advance. You are speaking directly to a live person who has just expressed interest and is ready to talk. That immediacy is the core value of inbound.

Why Pre-Call Lead Data Is Not Collected

Because calls are:

100% consumer-initiated
Live and in real time
Routed instantly We do not collect personal information beforehand to distribute or resell. This also means calls are exclusive — we are not generating a form and selling it to multiple agents. You receive the consumer live.

What This Means for Agents

Inbound calls reward agents who:

Build rapport quickly
Control the conversation early
Guide the caller naturally through qualification
Adapt in real time Unlike form leads, where you review data before dialing, inbound calls require strong live communication skills.

Important: Setting Proper Expectations

Inbound insurance traffic is a numbers game. Because these are real-time conversations with real consumers:

Caller intent may vary
Demographics may vary
Outcomes may var

Question 6

Inbound Calls Are Delivered Through the In-Platform Softphone

Accepted Answer

Calls are delivered directly through the callers.io web-based softphone. They do not ring to your personal mobile or office phone.

How Call Routing Works

When a consumer:

Sees a targeted insurance advertisement
Clicks the ad
Initiates a call The call is routed in real time through the callers.io platform. You receive the call directly inside your browser via the built-in softphone. There is:
No separate phone number to configure
No call forwarding setup
No external dialer required Everything operates within your logged-in dashboard.

What You Need to Do to Receive Calls

To begin receiving calls:

Log into callers.io from a desktop or laptop.
Navigate to the My Phone page.
Turn on the softphone.
Set your status to available. Once active, inbound calls will route to you automatically.

Important: Personal Phones Are Not Used

Calls do not ring to:

Personal cell phones
Desk phones
External VoIP systems All call activity occurs inside the callers.io platform to ensure:
Accurate tracking
Proper billing
Call routing stability
Platform integrity

Performance & Availability Expectations

Inbound insurance traffic is a numbers game. Call volume depends on:

Campaign demand
Agent availability
Funding status
Market conditions To properly evaluate performance and ROI, we recommend remaining consistently available and assessing results across 20+ calls or multiple sessions, rather than a small sample size. Consistency plays a

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